Policies
Exchange Policy
At Ethnava we tend to provide you the best quality of every piece we deliver. However, if you receive a product that is damaged, defective or incorrect, we are here to assist you:
1. Eligibility
- Exchange requests must be raised within 36 hours of delivery.
- The product must be unused and in its original condition with all the tags and packaging intact.
- Products which will show signs of use, alteration, washing or damage after delivery will not be eligible.
2. Damaged/Incorrect/Size issue
If you receive a damaged, defective or incorrect product, please contact us within 36 hours of delivery with clear photographs/video of the product.
- Ethnava will bear the shipping for defective or incorrect products.
- In case of size issue, you will have to bear the shipping of the products for both the sides.
- After verification we will offer you a replacement, depending upon the product availability for the same product amount or more.
- You will have to pay the extra amount for the product you are selecting.
- Exchanges are subject to product availability - if the product is unavailable we may offer you an alternative product for the same.
3. Non-Exchangeable Products
The following products will not be available for exchange:
- Product purchased during sale/clearance.
- Customised products.
- Altered products.
4. Important
- Once we receive the product you tend to exchange, then we will start dispatching the selected product in case of damage, incorrect or size issue.
- We recommend you to record an unboxing video when opening your package. This may be required to verify claims relating to damage, missing items or incorrect products.
Contact Us
For exchange related queries, please contact us on:
